Terms of Service

By accessing or using ritsudev's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all visitors, users, and others who access or use our services, including but not limited to:

• Website visitors and prospective clients
• Clients who engage our services
• Users of our platforms, tools, or applications
• Recipients of our communications

ritsudev provides professional software development and engineering services, including:

• Product Development: Web applications, mobile apps, and platform engineering
• AI Integration: Implementation of AI solutions, LLMs, and machine learning systems
• Team Augmentation: Embedded senior engineers, designers, and product leads
• Creative & Media: UI/UX design, video production, and social media management

Specific services, deliverables, timelines, and pricing are outlined in individual service agreements or statements of work (SOW) with each client.

When engaging our services, clients agree to:

• Provide accurate, complete, and timely information necessary for project completion
• Designate authorized representatives for decision-making and approvals
• Respond to requests for information and feedback within agreed timelines
• Provide necessary access to systems, accounts, and resources
• Make timely payments according to agreed terms
• Respect intellectual property rights and confidentiality obligations
• Use our services in compliance with applicable laws and regulations

Payment terms are specified in individual service agreements and may include:

• Fixed-Price Projects: Payment in milestones or phases as defined in the SOW
• Time & Materials: Invoiced monthly based on hours worked at agreed rates
• Retainer Agreements: Monthly fees for ongoing services or team augmentation

Standard payment terms:

• Invoices are typically due within 30 days of issuance
• Initial deposits or upfront payments may be required
• Late payments may incur interest charges as specified in agreements
• Non-payment may result in suspension of services
• All fees are exclusive of applicable taxes unless stated otherwise

Client Work Product: Upon full payment, clients receive ownership of custom work products created specifically for them, as defined in the service agreement. This typically includes:

• Custom code, applications, and software developed for the client
• Design assets created specifically for the client's brand
• Documentation and deliverables specified in the SOW

ritsudev Property: We retain ownership of:

• Pre-existing intellectual property, tools, frameworks, and methodologies
• Reusable components, libraries, and templates
• General knowledge, skills, and techniques
• Our brand, trademarks, and marketing materials

Third-Party Components: Projects may incorporate third-party open-source software, libraries, or services subject to their respective licenses.

Portfolio Rights: Unless otherwise agreed, we may showcase completed projects in our portfolio, case studies, and marketing materials.

Both parties agree to maintain confidentiality of sensitive information disclosed during the engagement, including:

• Business plans, strategies, and proprietary information
• Technical specifications, source code, and algorithms
• Financial information and pricing
• Customer data and personal information

Confidentiality obligations typically survive for 3-5 years after project completion, unless otherwise specified. Specific confidentiality terms may be outlined in separate Non-Disclosure Agreements (NDAs).

Our Warranties: We warrant that:

• Services will be performed in a professional and workmanlike manner
• We have the right to provide the services and deliverables
• Deliverables will substantially conform to specifications in the SOW

Disclaimers: Except as expressly stated:

• Services are provided "as is" without warranties of any kind
• We do not guarantee specific results, outcomes, or performance metrics
• We are not responsible for third-party services, APIs, or integrations
• We do not warrant that services will be uninterrupted or error-free

To the maximum extent permitted by law:

• Our total liability for any claims arising from services shall not exceed the fees paid by the client in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for loss of profits, revenue, data, or business opportunities
• Clients are responsible for maintaining backups of their data

Some jurisdictions do not allow limitation of liability for certain damages, so these limitations may not apply in all cases.

Changes: Requests for changes to project scope, deliverables, or timelines must be submitted in writing. We will provide a change order with impact on cost and timeline for client approval.

Termination: Either party may terminate services:

• For convenience with 30 days written notice (or as specified in the agreement)
• For cause if the other party materially breaches the agreement and fails to cure within 15 days
• Immediately if the other party becomes insolvent or enters bankruptcy

Upon termination, clients pay for all services performed through the termination date. We will provide work-in-progress deliverables upon receipt of final payment.

Clients agree not to use our services for:

• Illegal activities or purposes
• Violating intellectual property rights of others
• Transmitting malware, viruses, or harmful code
• Harassment, discrimination, or hate speech
• Spam, phishing, or fraudulent activities
• Compromising security or privacy of others

Violation of this policy may result in immediate termination of services.

Clients agree to indemnify and hold ritsudev harmless from claims arising from:

• Client's use of deliverables or services
• Content, data, or materials provided by the client
• Violation of these terms or applicable laws
• Infringement of third-party rights

In the event of disputes:

• Good Faith Negotiation: Parties will first attempt to resolve disputes through good faith negotiations
• Mediation: If negotiation fails, parties agree to mediation before pursuing litigation
• Governing Law: These terms are governed by the laws of the United States, without regard to conflict of law principles
• Venue: Any legal action must be brought in courts located in the United States

• Entire Agreement: Service agreements and these terms constitute the entire agreement between parties
• Amendments: We may update these terms from time to time. Material changes will be communicated to active clients
• Severability: If any provision is found unenforceable, remaining provisions remain in effect
• No Waiver: Failure to enforce any provision does not constitute a waiver
• Assignment: Clients may not assign rights without our written consent
• Force Majeure: Neither party is liable for delays due to circumstances beyond reasonable control

For questions about these Terms of Service, please contact us: